Privacy Policy

1. About this policy

LiveWorkCancer Ltd (“LiveWorkCancer”, “we”, “our”, “us”) is committed to protecting the privacy of personal information we collect, hold, use and disclose. We are bound by the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). As an ACNC-registered charity, we also adhere to the governance standards set by the Australian Charities and Not-for-profits Commission.

This policy explains how we handle personal information and your rights in relation to that information. By using our website, services, or engaging with us, you acknowledge that you have read and understood this policy.

2. What personal information we collect

The types of personal information we may collect include:

• Contact details — name, email address, phone number, postal address.
• Professional details — occupation, employer, industry, and work-related information relevant to our coaching and support services.
• Health-related information — where you choose to share it with us in the course of receiving coaching, peer support, or other services. This is classified as sensitive information under the Privacy Act and is treated with additional care.
• Donation information — name, contact details, donation amount, and payment-related information (processed by our third-party donation platform, GiveNow).
• Event and program registration details — information provided when registering for information sessions, webinars, peer network groups, or workplace training.
• Website usage information — IP address, browser type, pages visited, and other analytics data collected through cookies and similar technologies.
• Communication records — emails, enquiry form submissions, and other correspondence with us.
• Feedback and survey responses — information provided through satisfaction surveys, testimonials, or feedback forms.

3. How we collect personal information

We collect personal information in the following ways:

• Directly from you, when you contact us, register for services, subscribe to communications, make an enquiry, or provide information during coaching or peer support sessions.
• Through our website, via enquiry forms, registration forms, and cookies.
• Through our third-party donation platform, GiveNow (operated by Our Community Foundation Ltd), when you make a donation.
• From publicly available sources, where relevant and lawful.
• From referral partners, such as healthcare providers or employers, where you have provided consent for a referral.

We will not collect personal information unless it is reasonably necessary for, or directly related to, our functions and activities.

4. Sensitive information

Some information we collect may be classified as sensitive information under the Privacy Act, including health-related information about a cancer diagnosis, treatment, or recovery.

We only collect sensitive information where:

• You have provided your explicit consent, or
• The collection is required or authorised by law, or
• The collection is necessary to prevent a serious threat to life, health, or safety.

We treat all health-related information with the highest level of care and confidentiality.

5. How we use personal information

We use your personal information for the purposes for which it was collected, including:

• Providing our services, including coaching, peer support, information sessions, and workplace training.
• Processing donations and issuing tax-deductible receipts.
• Communicating with you about our services, programs, events, and updates.
• Responding to your enquiries and requests.
• Improving our services, website, and communications.
• Reporting to our Board, funders, and regulatory bodies in a de-identified and aggregated form (for example, reporting the number of people supported or geographic reach).
• Meeting our legal and regulatory obligations, including ACNC reporting requirements.
• Sending you information about our work, upcoming events, and opportunities to support us, where you have opted in to receive such communications.

We will not use your personal information for purposes unrelated to the above without your consent, unless required or authorised by law.

6. How we disclose personal information

We may share your personal information with:

• GiveNow (Our Community Foundation Ltd) — our donation processing partner, which processes donations on our behalf. GiveNow’s privacy policy is available at ourcommunity.com.au/privacy.
• Service providers — third parties who assist us with website hosting, email communications, data storage, or IT support, where those providers are bound by confidentiality obligations.
• Professional advisors — accountants, auditors, or legal advisors as required.
• Regulatory bodies — where required by law, including the ACNC, the Australian Taxation Office, or other government agencies.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We do not disclose your health-related or sensitive information to any third party without your explicit consent, unless required by law or necessary to prevent a serious threat to health or safety.

7. Donations and financial information

When you make a donation through GiveNow, your financial and payment information is collected and processed by GiveNow, not by LiveWorkCancer directly. GiveNow uses secure, encrypted payment processing and stores all data within Australia.

We receive your name, contact details, donation amount, and any message you include. We do not receive or store your credit card or bank account details.

All donations of $2 and over are tax-deductible. You will receive an automated receipt from GiveNow at the time of donation, and an end-of-financial-year tax summary is available through GiveNow.

8. Cookies and website analytics

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how our site is used.

What we collect: We may use analytics tools (such as Google Analytics) to collect information about website traffic, including pages visited, time on site, referring websites, and device and browser information.

What we do not collect: We do not use cookies to collect personal information that identifies you, unless you have provided it through a form on our website.

Managing cookies: You can control or delete cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our website.

We do not use cookies for advertising or retargeting purposes.

9. Data security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:

• Secure, password-protected systems and devices.
• Restricting access to personal information to authorised personnel only.
• Using third-party service providers that maintain appropriate security standards.
• Secure disposal of personal information that is no longer required.

No data transmission over the internet or electronic storage is completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of your information.

10. Data retention

We retain personal information only for as long as it is needed for the purposes for which it was collected, or as required by law.

When personal information is no longer needed, we take reasonable steps to destroy or de-identify it.

Donation records are retained in accordance with Australian taxation and charity reporting requirements.

11. Your rights

Under the Australian Privacy Principles, you have the right to:

• Access your personal information that we hold. You can request a copy by contacting us.
• Correct your personal information if it is inaccurate, out of date, incomplete, or misleading.
• Opt out of receiving marketing or promotional communications at any time by using the unsubscribe link in our emails or by contacting us directly.
• Request deletion of your personal information, subject to any legal obligations we have to retain certain records.
• Make a complaint if you believe we have breached the Australian Privacy Principles.

We will respond to access and correction requests within 30 days.

12. Direct marketing

We may send you information about our services, events, news, and opportunities to support our work where you have opted in to receive these communications.

Every marketing communication will include an option to unsubscribe. You can also contact us at any time to opt out.

We do not share your contact details with other organisations for their marketing purposes.

13. Children and young people

We do not knowingly collect personal information from children under 16 without the consent of a parent or guardian. If we become aware that we have collected information from a child without appropriate consent, we will take steps to delete that information.

14. Cross-border disclosure

We generally store and process personal information within Australia. If any of our service providers (such as website hosting or email platforms) store data outside Australia, we take reasonable steps to ensure those providers comply with the Australian Privacy Principles or are subject to a substantially similar privacy regime.

15. How to make a complaint

If you believe we have breached the Australian Privacy Principles or wish to make a complaint about how we have handled your personal information, please contact us at:

Privacy Officer
LiveWorkCancer Ltd
Email: [email protected]
Post: PO Box 381, St Ives NSW 2075

We will acknowledge your complaint within 7 days and aim to resolve it within 30 days. If we are unable to resolve your complaint to your satisfaction, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: [email protected]

16. Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. The updated policy will be published on our website with the revised date. We encourage you to review this policy periodically.

17. Contact us

If you have any questions about this privacy policy or how we handle your personal information, please contact us:

LiveWorkCancer Ltd
Email: [email protected]
Phone: 0476 308 871
Post: PO Box 381, St Ives NSW 2075
Website: liveworkcancer.org.au

This privacy policy is provided as a guide and should be reviewed by a qualified legal professional to ensure it meets the organisation’s specific obligations under the Privacy Act 1988 (Cth) and any other applicable legislation.